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gamepass Legal terms for your account

gamepass Legal terms explain how your account, wallet records, access and support requests are handled in Indonesia.

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CONTACT ROUTE

Get a clear path for Legal questions

A direct support path helps you resolve Legal questions without guessing which account record matters. Start with the policy or account area connected to your question, then include the relevant payment reference, device path and account email. We can explain the next step for access, a wallet status check or a request to correct personal details. Keep your phone verification details private and send only the material needed for the request.

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Policy clarification

Ask about a clause, account restriction or access decision through the support path beside your account area. Include the exact wording you are querying and tell us whether the matter concerns login, wallet status or a Legal request.

Payment record check

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and account email. We use those details to match the record without asking you to share a wallet password or phone verification code.

Account access help

If access stops after phone verification, describe the device path and the message shown on screen. We can direct the request to the right account check while keeping the applicable local-law wording visible to you.

DATA PRACTICE

See how we handle your Legal requests

Legal handling depends on accurate account records and a narrow request trail. We use the details needed to verify your account, match payment activity and respond to a policy question; we do…

Account data

We use account details to identify the correct record when you ask about Legal terms, access or a correction. Give us the email and verified phone details linked to your account, and avoid sending wallet passwords or verification codes.

Payment references

A DANA, OVO, GoPay or QRIS reference helps us trace a wallet event, while a bank transfer or virtual account reference identifies a different payment path. We use the reference for matching rather than requesting full wallet credentials.

Cookies and sessions

Cookies and session records can keep your account path active and help us identify the device state connected to a Legal request. You can review cookie controls in your browser, though changing them may require another login step.

Account security

Phone verification is required before account access, and we treat a request to change key account details as a security event. Do not share a verification code with anyone; contact support if a code arrives without your request.

Record retention

We retain account, payment and support records for the period needed to operate the account, address disputes and meet applicable legal duties. The period can differ by record type, and we can explain the relevant category when you ask.

Change requests

To request correction, access or deletion of eligible personal data, contact us through the account support path and describe the record concerned. We may verify ownership first, then confirm what can be changed under local rules.

Find answers about gamepass Legal

These Legal answers cover the questions we expect before an Indonesia account is opened or a payment record is queried. They explain what we check, how to request a change and when local rules affect access. If your situation is not covered, use the support path with the account email and relevant reference so we can respond to the specific record.

gamepass Legal covers account access, phone verification, wallet and payment records, data handling, cookies, support requests and policy changes. It also explains that access depends on local law, so the applicable rules can vary according to your location and the service section involved.

Yes. Access depends on local law. We show the relevant policy wording for the account path, and you should not proceed if the service is unavailable under the rules that apply to you. Contact support if your location or eligibility is unclear.

Phone verification links the account request to a reachable contact and helps us protect changes to access or payment details. We may ask for that step before account entry, but you should never send the verification code to support or another person.

Each wallet rail is recorded separately so a payment reference can be matched to the correct account action. If you query a DANA, OVO, GoPay or QRIS event, provide the reference and account email rather than a wallet password or verification code.

You can request a correction through the account support path by naming the record and explaining the change. We may verify account ownership before acting, and some records must remain unchanged when retention or another applicable legal duty requires them.

Retention depends on the record category and the legal duties that apply. Account, payment and support records may be kept for operation, dispute handling or compliance with applicable rules. Ask support which category applies to your request and what action is available.

Save the wording or message, note the device path, and contact support from the account area. Include your account email and any relevant payment reference. We will explain the clause or next check, while access remains where local law permits.

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